Shipping policy

All orders are dispatched from New Zealand. We carefully pack every Painting for Purpose order.

Where we ship

NZ and Australia.

For other countries, please contact us for a custom shipping quote.

Processing times

Orders are generally packed and dispatched within 10 business days of your order being placed.

During launches, promotions, holidays or particularly busy periods, processing may take a little longer. If there is a significant delay, we’ll do our best to keep you updated.

Delivery times

Once your order has been dispatched, delivery times depend on the courier and your location.

Estimated delivery times are provided at checkout where available. These are estimates only and are not guaranteed delivery dates.

Rural deliveries may take additional time.

Shipping costs

Shipping costs are calculated at checkout based on your delivery location and the shipping option selected.

The customer is responsible for the applicable shipping cost.

International orders may be subject to taxes, duties or other import charges applicable in the destination country. Any applicable charges are the responsibility of the customer. 

Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please make sure your delivery address is correct when placing your order. We are unable to take responsibility for delays or additional costs resulting from an incorrect or incomplete address supplied at checkout.

Delayed or missing orders

If your order has not arrived within a reasonable timeframe, please contact us with your order number.

We’ll do our best to help locate your parcel and liaise with the courier where necessary.

Damaged parcels

If your parcel arrives visibly damaged, please take photos of the packaging and the contents and contact us as soon as possible.

We’ll work with you to resolve the issue.

Contact us

If you have any questions about shipping, please contact us at hello@paintingforpurpose.co.nz and we'll be happy to assist.